They weren't asked if they were the official spokesmen for the organization, they were asked what their beliefs are. As per usual, their beliefs are based on emotion (fear obligation guilt) rather than on facts and they are unable to explain why they are doing what they are doing.
It's nice for them that they can be so casual and cavalier these days. They seem to be promoting a way of life ("the best life ever") rather than out there with an "urgent life saving message" doing whatever it takes to get the word out, because peoples lives are at stake and their time is at hand.
They've basically become another mainstream fundamentalist religion and we'll always have trouble with the ways of the current JW's as long as we look at the organization through the eyes of those who learned the "Truth" in decades past.